Your data
Ask about your information
You can ask for a copy of the information we hold about you, have it corrected, or have it deleted, wherever you live.
How to ask
Email support@landsandlineage.com from the address you sign in with, and say what you would like:
- A copy of your account details, notes, bookmarks, reading position and research conversations.
- A correction of anything that is wrong.
- Deletion of your account and everything in it.
- Anything else the privacy policy describes, such as withdrawing your consent or objecting to a use of your information.
We reply within 30 days. If a request will take longer, we tell you within that time and say why.
How we confirm it is you
A request sent from your account’s own email address is how we know it comes from you. If you write from another address, we will ask you to confirm the request from the one on your account, and we use what you send only to check who you are.
Someone else can make a request for you if they send your written, signed permission to act on your behalf. We may still need to confirm the request with you.
Things you can do yourself
In Settings you can change your email address and password. Notes, bookmarks and research conversations can each be deleted in the app at any time.
If we say no
If we decline a request, we explain why. You can ask us to reconsider by replying to that email or writing to support@landsandlineage.com, and we will tell you in writing what we decided and why. You can also complain to the data protection authority or attorney general where you live.
The privacy policy explains what we collect and why.